Tab across to profile > Settings. 16. Double bubble with this post as I have both an issue with my broadband contract and parental controls, but could only choose one category. 30K views 8 years ago. Parental control apps are no use what so ever. Get to know your Ultrafast Smart Hub 3 How to set up and get connected 4 Get more with My BT 6 Get ready with your BT Extras 7 Troubleshooting 8 Hub Manager 10 Need some help? 11 Other information 11 Thanks again for choosing BT. 3. Smart Parental Control Capabilities. My parental controls have not been working for the past 3+ months, ever since I requested an upgrade to Full Fibre. BT Home Hub 4 and. One example is the Huawei connectivity checker on my phone which is required to successfully connect for a logon to take place when adding a new WiFi network. indd 4 05/06/2017 14:43 BT Hub's WPS button - the quickest way to connect to wi-fi > 4) Up-to-date software. Home network (24 pages) Switch BT Home Hub Quick Start Manual. Any change in your plan will be reflected on your next BT bill and if you downgrade your plan, you’ll get a pro-rated refund for any days not used. This is actually faster for the console. Includes BT Virus Protect and a BT Smart Hub. You’ll be able to watch box-sets in no time,. Short of locking away the hub and socket. Select your hub SSID, then Next. You need to change both. BT is the only UK broadband provider to offer at least 100GB storage with all its new unlimited broadband packages. To manage your settings, you need to log on to your BT account online. Smart Hub BT Mini Hub BT Mini Connector BT TV box Hello What’s in the box Get to know your Smart Hub Front Back. Open the Amazon Alexa app. Cancel anytime. ) (Make sure you’re connected to your home network. However, with BT Parental Controls there’s a way to limit access to YouTube across apps, smart TVs and websites. BT is not responsible for any of the site categorisations – this is done by our 3rd party specialist vendor. Parental control apps are no use what so ever. At this stage, you’ll be asked to enter your admin password. More about parental controls and payment PIN. 08304-BT There’s no way to force the hub to update, but it should happen automatically at some point. There are two PINs: one for parental control and one for payments in BT Player. A site is being blocked incorrectly by BT Parental Controls. Our guide tells you how to set up and use your hub, and also includes a troubleshooting section. Please can anyone advise if there is a way to have parental controls using a BT smart business hub? I've used a helpful post from the forum to set the hub up and. How to return the 4G Mini Hub. PArental controls: I changed a setting yesterday in bt parenatl controls and kids lost access to roblox. However I kept waiting for it to come into effect and nothing. You have been temporarily locked out. It works fine, however whenever I, or more usually a visitor, connects a device to it for the first time (typically wirelessly) the user is unable to browse until they have fought their way past some parental control set-up pages. It's usually something we suggest as a last resort after you've restarted your device. At this stage, you’ll be asked to enter your admin password. You would need to step up to more advanced routers. Select Control wi-fi access for your devices to manage your. 3. Since I received this, I have had problems setting up parental controls for one of my daughter's laptop. Despite multiple restore of the smart hub 2 and re-install of the MyBT app I cannot any longer activate or adjust my parental controls. There are three re-defined levels of restriction: Light, Moderate and Strict, but you can tailor these levels to your own requirements. TV & Broadband. For example, you can control your children's internet use when you're not about. The guarantee only applies when your Smart Hub 2. They remain OFF. BT Business Smart HubParental Controls not working. If you already have BT Broadband and wish to add parental controls to your hub, you can do this online using your My BT account. Click the Settings tab, at which point you’ll be asked to enter your admin password. BT Parental Controls are not working having previously worked without issue in our house with our Smart Hub for the last couple of years. Pay nothing until Spring 2024. There are two types of controls: BT Broadband and BT Wi-fi use BT Parental controls. When i log ontoHi MysteryMan Whilst the Guest Wi-Fi does block anything illegal, it would not necessarily block what is deemed unsuitable. Other notable elements are the Hub 4’s integrated parental controls, which allow you to cut off any device from your network at set times (such as children’s laptops after bed time) and WPA2. All he needs to do is log onto the homehub and see a new connected device. BT Access Control will block all incoming and outgoing Internet traffic to specific devices at the times you choose. BT Smart Hub 2 replacement questions come up all the time, and with good reason: understanding router features and technologies is a bit confusing. Existing customer with a BT Hub. RyanJames. For. 1 254, as BT chap suggested). Parental control may not be able to completely block some APPs and web pages. @SteveoSteve. I receive emails saying they are ac. Prior to this they worked without fault. It worked for my set up anyway. Once activated, all devices connected to your BT Hub will have content filtered to a restriction level that you set. Home phone & Mobile. Full Fibre 900 with Halo 3. Home phone & Mobile. Money. those boxes highlighted in red used to be IP addresses until about 40 minutes ago. 16. You will either need to wait and see if this is fixed with a software update sometime in the future or you do as was suggested in message 9 most o The premium is £5. It is quite easy to do, log in to your BT account and select your products, the HALO should show up. I have tried changing the parental control settings on my online account and on the BT app but still nothing is blocked. indd 4 05/06/2017 14:43Hi, I was wondering if anybody could advise me on alternatives routers I can use with my service other than the Bt smart hub 2? The reason behind me wanting to use a different router is for better parental controls, the parental controls don’t really work for me right now 😐 as soon as the devices go off a new ip address is issued and my son is. this is driving me and my family mad, as each time we do reboot it, the message comes up about setting up our Home hub and Parental Controls. if you’ve got one of our older Hubs why not buy our latest BT Smart Hub? > Was this answer helpful? Tell us how we can improve this article. The parental controls set for your Broadband Backup may be different to those on your normal hub. Once activated, all devices connected to your BT Hub will have content filtered to a restriction level that you set. If you are not able to. Once activated, you will then be able to change your filter level to. Archive Staging. BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. Because people can access the internet through a supplied PC and personal devices (phones, tablets, laptops) coonnected over WiFi we want to control access to websites. It's a FREE service for all broadband customers that lets you filter the sites and content you don't want your family to see. Sites such as Google are defined as 'Search Engines' and are not blocked by BT Parental Controls. Sadly he has found out that by simply turning the smart hub off and on disables the parental controls giving full access. There are a range of filters to choose from to block content. BT Parental Controls and BT Web Protect are two separate products which protect against different types of online threats and you can have both services switched on and working at the same time. You’ll be asked if you want to Activate Parental Controls, select OK. . I have followed all of the recommended advice from BT and the community forum. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. Re: BT Hub Blocking Access to a Website. It'll also work when you're out and about in the UK and you use your BT ID to log in to BT Wi-fi. BT Virus Protect works on compatible PC/MACs. @SteveoSteve. The new Wi-Fi Controls, which can be managed via the MyBT app or via the account settings on a browser, come as standard, for free, on the Smart Hub 2 and give parents or guardians greater control. Unfortunately there is. For example, you can control your children's internet use when you're not about. For example, you can control your children's internet use. g. It'll also work when you're out and about in the UK and you use your BT ID to log in to BT Wi-fi. This happens even if you have removed or disabled the online parental controls with BT Homehubs as per our FAQ section. How to get started: Plug in and switch on your Mini Hub and wait for it to connect to the 4G network. Spent over an hour on the phone with helpful BT chap in Swansea, did 'shipping condition' reset to TV and reset hub (pinhole at the back), but no luck. EE. Payment PIN help. You may want to keep your Mini Hub plugged in to make. BT Access Control lets you set times when certain devices on the network can't connect to the Internet. Total Security: HomeCareTM provides personalized features, including Parental Controls, Antivirus, and Quality of Service (QoS)* to ensure a safer online experience. The issue I'm having is tha. Follow the instructions in the Meet your Mini Hub booklet and take a look at these FAQs if you have any issues. Payment PIN help. . Scroll down to and click on the Manage your extras button. BT Access Control lets you set times when certain devices on the network can't connect to the Internet. Just log in to. They're now called Wi-Fi controls. ThatÕs why we include BT Parental Controls free with all our broadband packages. Once activated, you will then be able to change your filter level to. If you're logged into the app with a BT ID that has account holder status you can manage the Wifi controls on a Smart Hub 2 by following the below steps. Our network reaches over 99% of the UK, so we've got you covered. And to help protect your computers against viruses, spyware, phishing scams and other internet threats,. which is BT infinity and using the now tv app on xbox or pc. 6. 168. Help us improve our process for when you experience home Wi-Fi issues. Turn your Hub so the bottom is facing upwards; Using a paperclip or pen, press and hold the Reset button for approximately 5 seconds; Your Hub will restart automaticallyBT Parental Controls. Recordings are only available to watch on the TV box on which they were recorded. Our app alerts you when there’s. You can change it at any time. Payment PIN for authorising payments; Parental control PIN for keeping children safe by restricting access; You create these when you first set up your TV box. on the device you'd like to apply these new parental controls to - switch airplane mode on and off, or restart it to apply the controls. I can still turn off Parental Controls by fully logging in etc, although the original feature worked well. When I look in the MyBT App > More > Your wi-fi network, I can see both my Hub and Disc listed, along with an option to setup a new disc and Manage your wi-fi settings. Plug one end of the ethernet cable into the yellow ethernet port in the back of the TV box. However, with BT Parental Controls there’s a way to limit access to YouTube across apps, smart TVs and websites. The Account Holder needs to set up and maintain this service. Having not used access controls on any of the Homehubs, I was going on information that other posters provided. BT Parental Controls Help to keep your family safe online by filtering inappropriate content. My family is growing up and I'm becoming more concernedI got BT Broadband set up last Tuesday. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Set good, strong passwords where you are able. I am the account holder. Once activated, all devices connected to your BT Hub will have content filtered to a restriction level that you set. We'll pop your BT Smart Hub in the post and text you when your BT broadband is activated. Please can anyone advise if there is a way to have parental controls using a BT smart business hub? I've used a helpful post from the forum to set the hub up and it's all working, but I can't seem to find any posts about parental controls. . I've seen this happen before when a Fibre upgrade has been delayed and it is due to a mismatch with our system records. Filter harmful sites and easily manage how much time they spend on apps like YouTube, Roblox, SnapChat and more. Everything is going great but I can't set up BT Parental Controls or Web Protect. Use your parental control PIN to control access to programmes with an age rating. There’s a lot of ways round it but I don’t think the BT router can really achieve these. Turn on Windows 10 parental controls, then select Start > Settings > Accounts > Family & Other People > Manage Family Settings Online. . (Image credit: BT) BT has announced a new free update, called Wi-Fi Controls, that allows. 168. Step 3 – Select the app you would like to lock. Restarting your Hub (or power cycling) is simply the controlled shutdown and switching back on of your equipment. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. For business and public sector; For global business; Here's how: Log in to My BT with your BT ID Scroll down to the 'My Extras' section and click Personalise your settings in the 'Parental Controls' panel Slide the button to ‘Off’ in the BT Parental Controls section and your BT Parental Controls will be switched off To turn. BT and other internet providers have made a commitment to the government to ask all of our customers to decide whether they want BT Parental Controls. Any desktop, tablet or phone connected to the BT Home Hub (or whatever. BT Parental Controls is a network based solution designed to help parents protect their children online. 5. BT Parental Controls help keep your children safe online. Also bear in mind, if your kids are tech savvy you will never win. Alternatively, go to Parental Settings > Settings. Visitors to our holiday home (Infinity/HH4) have suddenly started reporting seeing a Pop-Up when connecting a new device to the Homehub4 asking whether they want Parental Controls. If you have FTTC, then you will need a VDSL modem/router. ADSL/Copper broadband. BT and other internet providers have made a commitment to the government to ask all of our customers to decide whether they want BT Parental Controls. Flexible and affordable sim only deals with no contract. Bear in mind that MAC filtering will only work if the MAC address of the connected devices does not change. Help & supportBT Parental Controls. Searching the forums I see this question has been asked before (2016 and 2018) but is there really still no change on this?I am using a FTTP Smart Hub 2 which has been factory reset and I have also tried a different Smart Hub 2. TV Content including BT Sport. BT broadband. BT Employee. One example is the Huawei connectivity checker on my phone which is required to successfully connect for a logon to take place when adding a new WiFi network. Sign into your My BT account online. We'll pop your BT Smart Hub in the post and text you when your BT broadband is activated. Look for “DNS SETTINGS” or something similar – it may be set to “AUTO”. That will clue him in on your activities, and you wont be able to completely hide. 10-04-2021 3:27 PM. 5. 08304-BT There’s no way to force the hub to update, but it should happen automatically at some point. Our network reaches over 99% of the UK, so we've got you covered. Any changes in parental control settings results in email confirmation to BT account that settings have been changed - be it adding website to. Smart Hub 2: available to BT Halo 2 customers who don’t already have one. Parental Controls - suggestions how to delete? I am temporarily using BT Mini Hub (after telegraph pole knocked down outside bringing all the lines down, and will not be normal broadband service for several more weeks at least). I know you can get various parental control software for most devices but I. There are a range of filters to choose from to block content and usage. You may want to keep your Mini Hub plugged in to make. Providing your BT Parental Controls are switched on, your filters are on by default 24 hours a day, 365 days a year. My BT is the easiest way to check your recent usage, view and pay your bills, get help when you need it and much more. I have tried restarting the hub etc but this does not make any difference. With BT access controls you can manage how your device accesses the internet during certain times of the day. Someone posted an answer to a similar question which was a link to information, but that link does not work. The Hub Manager is where you can change or view your Hub’s settings. I am trying to override a blocked site but BT. You can change it at any time. Use a wired connection. Connect your new Hub 5 directly to your phone socket using the broadband cable (light grey ends) and filter. I have BT Fibre with Smart Hub 2. 1. BT Parental Controls allow you to restrict certain types of websites on. BT Complete Wi-Fi – Performance. Welcome to BT TV Over the next few pages you’ll find everything you need to get your BT TV Box Pro up and running. Once activated, you will then be able to change your filter level to. Parental controls not working. If you delete your account – your settings will be lost. . Parental controls and PINs. I've tried :BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. 5. Next, select the first device that you want to control and choose the days and times for which you want to set limits. BT clearly takes online security seriously, with a three-pronged defence system – Parental Controls allow you to control what can be accessed online, Virus Protect covers up to 15 devices against harmful software and activity, and Web Protect offers warnings if you ever come across anything that seems fishy. SEE SUPPORTED ROUTERS BEFORE PURCHASE • Take Control of your WiFi. There are two kinds of PIN for BT TV. Buy TNT Sports Box Office or Sky Sport Box Office events on BT TV; Authorise purchases from BT PlayerADSL/Copper broadband. SEE SUPPORTED ROUTERS BEFORE PURCHASE • Take Control of your WiFi. BT Broadband Parental Controls information Type of guide Broadband & Mobile networks Features and Benefits BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. on 06-12-2021 09:56 AM. Best Wishes. On/off light control BT Smart Hub. There are two PINs: one for parental control and one for payments in BT Player. Add devices using the add button and scan to locate the device (it must me on). You can google how to do this. The message will offer a choice on whether or not you would like to activate Parental Controls. Hi My Parental controls are set and active but do not block any sites on any devises in the house. BT Smart Hub and Ultrafast Smart Hub. 0 Ratings 2 REPLIES 2. Whether your child uses Apple, Android or other devices, it’s important to consider the available parental controls and setting available. If you delete your account – your settings will be lost. There is obviously a software problem with the access controls on the new hub which has also been reported on other threads on the forum. 99 a month from month 25. 1. Scroll down. I also tried deleting parental controls (not just switching them off), waiting over 24 hours and then reactivating. You’ll find it in Hub Manager or the My BT app if you’re on Smart Hub 2. This happens even if you have removed or disabled the online parental controls with BT Homehubs as per our FAQ section. . 3. Download the app and connect it to your camera to: - get sound and motion alerts straight to your phone, so you’ll be the first to know when something happens. BT Broadband . Access Control on the new BT Smart Hub brookheather . Tap the wheel icon in the upper lefthand corner to open the device’s settings. When I try to access certain websites (e. The default PIN is 1234. Low on minutes, data or texts? Just add one of our bolt-ons. The guarantee only applies when your Smart Hub 2. Once activated, you will then be able to change your filter level to. Bear in mind that if you have Digital Voice you will need to use the BT Smart Hub2. If your device supports WPS, press the button on your Hub –. . No BT Home Hub 4. Enable parental controls. On parental controls, I was testing something at the weekend and turned off BT Web Protect and BT Parental Controls in the BT App. In this case, contact the BOX support team at [email protected] I am having to reboot my home hub regualrly (on the advice of a BT team member on their helpline). . Help & supportOperating Temperature: 0℃~40℃ (32℉ ~104℉) Storage Temperature: -40℃~70℃ (-40℉ ~158℉) Operating Humidity: 10%~90% non-condensing. Go to your Netflix player – if it’s a smart TV for instance you should have a “network setup” page or similar (you may need to consult the manual there) 6. You can also select Settings from your remote control, Home Menu or with voice control. Please try after 15 minutes. That’s easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data to find out if BT is down in the local area. on 11-05-2020 03:27 PM. Prices and terms subject to change during the contract term. Back to Top. Connect a laptop to the back of the Hub using a network cable. Once BT Web Protect is turned on, all devices using your home BT Broadband connection will be protected when you're on the internet. Set up your card in minutes. My online account says it's activ. You can change it to off (or medium or strict) It comes set to medium so some websites are not available. Select Next. Locked Out: BT Parental Controls can restrict access to certain sites at set times of day. I have tried everything, help pages on BT. Most new devices work well with dual-band wi-fi. How to get started: Plug in and switch on your Mini Hub and wait for it to connect to the 4G network. I went through 3 of those and to no avail. . Enter your BT hub admin password. So, it can be hard to keep up. My trying to setup parental controls to limit my kids computer & phone usage. Mobile. Coverage checker. They are easily over come and are device specific. g. Before upgrading, using the 'old' BT Smart Hub the Parental Controls worked fine. ft. . Use your parental control PIN to control access to programmes with an age rating. (21 pages) Switch BT Home Hub 5 Information And Troubleshooting Manual. It will also restore the web-based management settings to their default values. Use your parental control PIN to control access to programmes with an age rating. 254 into the address bar (where you normally type the internet address; there’s no need for or just type the number directly into the address bar). 31K subscribers. This network-based filter covers all internet-enabled devices connected via the BT Hub in the home – such as desktop computers, laptops, games consoles, smartphones and tablets. 1. 5. Slide the button to ‘Off’ in the BT Parental Controls section and your BT Parental Controls will be switched off. Smart Setup turned on/off (Smart Hub 2) Solved! Go to Solution. this Black Friday. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. Flexible and affordable sim only deals with no contract. . Here’s how we can help. This should tell you the band to which you are connected. You can then manage your BT TV account and change your Netflix plan. We regularly release software upgrades for our Hubs. Use your parental control PIN to control access to programmes with an age rating. Controls & Settings guide. TV accepts this on manual, but still fails at gateway (tried 192. Set Access control feature enable to ‘yes’. The new Wi-Fi Controls, which can be managed via the MyBT app or via the account settings on a browser, come as standard, for free, on the Smart Hub 2 and give parents or guardians greater control. I have seen other posts with similar issues and have tried the solutions recommended. BT Parental Controls Help to keep your family safe online by filtering inappropriate content. Help & supportYes. Here is how to complete your BT Home Hub's "Smart Setup" network wizard, and then turn off BT parental controls on your DroidBOX. Follow these easy steps to set up BT Parental Controls to block YouTube:The ideal parental control companion. Includes BT Virus Protect and a BT. 27. Follow these simple steps to permanently remove BT Parental Controls. Here’s how you can set up a passkey for all purchases. TVS. YouView from BT; TNT Sports on TV, Online player or App; TV Content including TNT Sports; Home phone & Mobile. By using Broadband Backup, your BT Mobile parental controls will apply. Use your parental control PIN to control access to programmes with an age rating. You may want to keep your Mini Hub plugged in to make. These filters will. The parental controls set for your Smart Hub 2 will also apply for your Hybrid Connect. Follow these easy steps to set up BT Parental Controls to block YouTube:BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. For example, you can control your children's internet use when you're not about. These upgrades are sent to the Hub automatically over the internet, and add new features and important security fixes. Once you save the change it can take up to half an hour for BT connect to your. To set up parental controls, you should: Log in to My BT. From reading all the Q’s about this on this forum and the B. The Light, Moderate and Strict filter levels give a good range of pre-set options for families who want to set something up quickly, although it's likely. . Free P&P and no upfront costs. 168. If you can find a router which only allows connection to a "whitelist". . Distinguished Sage Mark as New; Bookmark; Subscribe;. 1. We don't recommend turning off your wireless as our Hubs can give you superfast connections with a wired and wireless connection at the same time. Is a moderator able to help wi. To get the fastest possible speed with the new Hub: unplug all your old broadband kit, including the old power plug, filters and Ethernet cables. BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. BT Parental Controls is a new service that allows you to stay in control of what your family accesses on the internet and it's FREE for all BT Broadband and BT Infinity customers. Got a bundle, like a BT Mini Hub or BT TV, too? Set up your Smart Hub first before setting up anything else. The 4 big internet providers in the UK – BT, Sky, TalkTalk and Virgin Media – provide their customers with free parental controls which can be activated at any time. Re: Whole Home Mini Disc Wifi Extenders and Parental control. 4GHz or 5GHz band, depending on. Parental Controls set-up tutorial for BT Internet ConnectionsBT Hub's WPS button - the quickest way to connect to wi-fi > 4) Up-to-date software. Once you’ve clicked on the device, the following screen should appear. If you are not able to acce. To check if your Content Controls are active at any time, just repeat steps 1-5. . Since moving house my BT parental controls are not working. Under General, tap Amazon Kids. The parental controls set for your Smart Hub 2 will also apply for your Hybrid Connect. 99 a month, or £53. Archive Staging. BT Broadband guide Parental Controls information Type of guide Broadband & mobile networks Features and Benefits BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. I have tried changing the parental control settings on my online account and on the BT app but still nothing is blocked. Flexible and affordable sim only deals with no contract. There is likely a data mismatch on the system that puts the controls on your broadband and we'll be able to get a case raised to get that looked into. . ThanksBT and other internet providers have made a commitment to the government to ask all of our customers to decide whether they want BT Parental Controls. g. BT access control is based on MAC and hostname. This Parental Controls feature allows you to set up unique restrictions on internet access for each member of your family. The new BT Smart Hub isn’t your run-of-the-mill ISP router offering. I have seen other posts with similar issues and have tried the solutions recommended. Bolt-ons. 1. Re: Can’t connect to Smart Hub 2 through MyBT app. The GoHenry pocket money card is a smart solution for managing your child's money and giving money to children, through an allowance prepaid card. 5. Enter your admin password. TP-Link Deco M9 Plus Whole Home Mesh Wi-Fi with Built-in Smart Home Hub, Up to 4500 sq ft Coverage, Works with Amazon Echo/Alexa, Wi-Fi Booster, Antivirus and Parental Controls, Pack of 2 £159. I am trying to override a blocked site but BT. By Sam Loveridge December 13, 2013 5:35 pm GMT. The main difference is that a Smart Router is able to automatically connect to the best possible WiFi signal, while a Smart Hub does not have this capability. Bills & Packages; BT Groups. Then click on Configure. Yes BT Home Hub 3. Smart Hub 2 - switch on Wi- Fi Controls. A master reset will delete all personal configuration settings on your BT 4G Home Hub.